Who we are

Our website address is: http://zyndubai.ae.

his Privacy Policy outlines how ZYN Dubai  collects, uses, maintains, and discloses information collected from users of the zyndubai.ae website. We are committed to protecting your privacy and complying with all relevant UAE data protection laws.

1. Collection of Personal Identification Information

We collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register, place an order, subscribe to any communication (where permissible by law), and in connection with other activities, services, features, or resources we make available.

The types of personal information we may collect include:

  • Identity Data: Name, date of birth, and proof of identity (required for mandatory age verification).

  • Contact Data: Email address, shipping address, and phone number.

  • Transaction Data: Details about payments to and from you, and other details of products you have purchased.

  • Technical Data: Internet Protocol (IP) address, browser type, and operating system.

2. Mandatory Age Verification Data

In strict compliance with UAE federal laws prohibiting the sale of nicotine products to minors, we mandate age verification. The proof of age documentation provided (e.g., Emirates ID or passport information) will be collected and stored securely, solely for the purpose of confirming you are 18 years of age or older to fulfill your order and meet our legal obligation.  

3. Use of Collected Information

ZYN Dubai collects and uses Users’ personal information for the following purposes:

  • To Process Transactions: To process payments and fulfill orders for ZYN Nicotine Pouches.

  • To Meet Legal Compliance: To comply with mandatory age verification requirements (18+) and all other UAE commercial and health regulations.

  • To Improve Customer Service: Information you provide helps us respond to your customer service requests and support needs more efficiently.

  • To Personalize User Experience: We may use information in the aggregate to understand how our Users use the services and resources provided on our site.

  • To Send Transactional Emails: To send Users information and updates pertaining to their order. This includes order confirmations, shipping updates, and delivery notifications.

4. Protection and Non-Sharing of Information

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, transaction information, and data stored on our Site.

We will never sell, trade, or rent your personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

We share your personal data only with essential third-party service providers (such as secure payment gateways and logistics/delivery partners) strictly for the purpose of fulfilling your order.

5. Your Acceptance of These Terms

By using this Site and proceeding with an order, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

 If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

 If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

 If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.